Terms & Conditions



Welcome to our website. Sorry about the legalese, but there is no getting round it. You know what lawyers are!

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Lemon Grass Trading Company’s relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


These terms and conditions set out the basis on which you can visit and use our website. Please read them.

This site is owned and operated by The Lemongrass Trading Company Ltd.

Registered office:

Toller Whelme Manor
Beaminster Dorset DT8 3NU

Registered at Companies House number 0

If you have any comments or complaints about this website, please contact us.http://www.info@lemongrasstrading.com


Material on this website is protected by copyright which is owned by Lemongrass Trading Company Ltd.
Users may view, print and download the contents for personal use only; the contents must not be used for commercial purposes or incorporated in any publication in any form.

Animal testing

No product or ingredient has been tested on animals.

Accuracy of Content

The Lemongrass Trading Company Ltd has taken every care in the preparation of this website, in particular to ensure that all our products have been fairly described. All prices are displayed inclusive of VAT. The weights, dimensions and capacities given are accurate. Packaging may vary. To the extent permitted by applicable law, The Lemongrass Trading Company Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


The Lemongrass Trading Company Ltd does not disclose buyers’ information to third parties. We guarantee that we will not pass your details to any other company without your permission.

Password and account security:

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. GEPG shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Online Purchasing Security:

Online purchases from The Lemongrass Trading Company are handled via PayPal. Payment can be made by any major credit or debit card, also handled by PayPal, who are responsible for taking and securing card details. We do not store account numbers. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Prices are stated in UK Sterling, inclusive of VAT.

Postal zones are: UK mainline, Europe (includes Republic of Eire, Channel Islands, Isle of Man)If you want any special delivery services, please contact sales@lemongrasstrading.com

Ordering Errors

You are able to correct errors on your order up to the point at which you click on “submit” on the final page of our ordering process.

Delivery and Risk

Delivery Timescales: On verification and acceptance of your card details and phone or email verification of your order details (usually within 24-48 hours) goods will be sent to the cardholder’s or delivery address given in your order. The following delivery schedules can be used for a guide and are not guaranteed. United Kingdom (3-5 days), Europe (5-8days). A signature (cardholders) may be required on delivery, this will be used for proof of delivery.

Goods will be despatched within 72 hours unless otherwise notified. We do not accept any liability for delay caused by any third party.

The method and address for delivery shall be as specified in your order.

On delivery, we will also provide you with sufficient details to enable you to exercise your right of cancellation; and address any intended cancellation or complaints to the correct place of business. Delivery charges cannot be refunded.

Risk of damage or loss of the goods shall pass to you on delivery.

Re-delivery of your parcel: If your goods are returned to Great Elm Physick Garden Ltd due to insufficient address detail being supplied by yourself, then you will be liable to pay for the re-delivery costs.

Acknowledgment and Acceptance of your Order

If you have supplied us with your email address, we will email you to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Cancellation Right

Under the Distance Selling Regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered.

Passing of Property

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Returns and Refunds

If your order is incorrectly shipped or found to be damaged or defective, we shall give a full refund or replacement.

Returns should be made within 7 days of delivery and sent back to us, together with a copy of the original invoice, to The Lemongrass Trading Company Ltd, Toller Whelme, Beaminster, Dorset DT8 3NU.

You will be refunded in full on receipt of the goods providing they are in a satisfactory condition.

You will be responsible for return charges. It is advisable to register your returns, as we cannot take responsibility for returned goods lost in transit.

In the event that you experience some reaction to one of our products, please contact us at our Customer Help Department, The Lemongrass Trading Company, Toller Whelme, beaminster DT8 3NU.

If you have not notified us within 7 days from receipt of the goods, it is agreed by both parties that the sale is concluded and payment has been authorised by you.

Damage to your Computer

The Lemongrass Trading Company makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. The Lemongrass Trading Company shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Exclusions of Liability

Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of The Lemongrass Trading Company.These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other Legal Notices

You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any goods from us, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right to change these Terms and Conditions at any time and we encourage you to revisit these Terms and Conditions periodically to ensure that you are at all times fully aware of our Terms and Conditions. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Conditions.

We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Use of this Website from outside the UK

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. The Lemongrass Trading Company make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

© 2017 The Lemongrass Trading Company Ltd